Terms and Conditions

Our policies are designed to create a safe and fair environment for all Straws Shop members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

DAMAGED/MISSING SHIPMENTS

For any damaged shipments caused by the mishandling of Carrier (FedEx or Trucking), a claim must be filed within 48 hours of package arrival. A picture of the damaged item(s) must be submitted to info@strawsshop.com with the claim. Credits are not guaranteed and are subject to further investigation before any refund or replacement is granted. Investigation may take up to 10 business days. strawsshop.com is not responsible for any damaged goods caused by local or national weather conditions during transit. It is the responsibility of the receiver to verify that all items are received in unbroken/sealed condition. If recipient accepts the shipment without noting damages on the delivery record, then strawsshop.com will not be held responsible for replacement(s) or refund.

The standard procedure is as followed for all damaged orders not received by customers:

In the case of damage caused during transit, strawsshop.com is unable to immediately replace the damaged merchandise upon customer’s notification. strawsshop.com will submit a claim to Carrier (FedEx or Tracking Co.); once Carrier confirms the damage is caused by the mishandling of Carrier, a credit may be posted to your account within 5 to 7 business days after verification.

If replacement must be expedited, you may place a new order. Once Carrier honors the damaged claim, a refund will be rerouted to your account.

For any missing shipments, a claim must be filed within 72 hours of receipt. An investigation will be conducted to determine its cause and missing merchandize may be replaced after all details are reviewed.

RETURN POLICY

You may return damaged or defective merchandise within 10 days of the original purchase date for a refund minus shipping charges and 20% restocking fee. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value. We will only issue a refund to the credit card used at the time of checkout. To initiate a refund or exchange please call us directly at (407)-881-5262.